FAQ
Find Out Answers Here
We work with professional agents to guarantee a timely shipping service. Plus, you can count on our team to support you 24/7 during the whole process. We are ready to help in case an issue occurs. Ares Logistics Solutions works with professional drivers who have proved themselves to be reliable and experienced in completing even the most complex jobs. We will never omit details regarding price rates, dates, and other important things. And we have long-lasting relationships with our carriers who have 5-star review ratings. Lastly, we are 100% committed to our customers and partners. Whenever you need professional shipping services, Ares Logistics Solutions is here to help. We offer 24/7 phone, e-mail, live chat, and message assistance.
Our rates are based on several different factors: the size of the vehicle, the distance of transport, the working condition of the vehicle, the time of year transport is required, and the general market price for the particular route requested. By filling out the quote form on our home page, we can better estimate the exact cost.
We recommend that you schedule your move as soon as possible to ensure that your vehicle is moved within the time frame that best meets your schedule. Usually, we can have a truck assigned and on its way to pick up your vehicle 1 to 5 days from the date it is first available for pick-up.
If your vehicle is available for immediate pick-up, we will work with you to get your vehicle scheduled as close to the preferred date as possible. It is helpful when transportation orders are submitted approximately 5 days in advance of the available date. Scheduling your vehicle transportation in advance is helpful, but it isn’t always necessary.
For reservations, you would need to share the exact pick-up and delivery addresses and names and phone numbers of the people who are going to be present at pick-up and delivery and the first available pick-up date. Reservations are free of charge; we don’t charge anything upfront. Once we secure the spot on the trailer, you will be obliged to pay a deposit. The balance is due on pick-up or delivery and you can pay it with cash, cashier’s check, or money order to the driver directly.
No, the quote is all-inclusive. It covers door-to-door service, full bumper-to-bumper insurance, all tax and tolls paid, and personal belongings up to 100 lbs. free of charge.
There are a few factors that affect the auto transport cost: route distance, vehicle size, condition (running or non-operable), the type of trailer that would be used (open or enclosed), and the season. For example, if you want to ship your vehicle down to Florida in the fall, the cost will be higher due to the tremendous amount of traffic caused by snowbirds moving south to Florida
We offer different methods of payment. The most common way to pay is with a credit or debit card. When we find you a carrier, clients pay a partial fee that varies from 10% to 20% of the whole bill. The due balance is paid in full upon delivery. You can also pay the remaining balance (carrier pay) once your vehicle has been picked up. That way, you won’t have to worry about the payment on delivery. We accept MasterCard, Visa, American Express, and Discover. You can also pay via PayPal.
Drivers are not allowed to accept credit cards or personal checks for delivery. If you have an outstanding balance that is due on delivery, please make sure that you have cash, a cashier’s check, or money order.
The main factor affecting pick-up time is location. If your vehicle has to be picked up from a big metropolitan area, it will usually be picked up on the exact date you need it to be picked up. Keep in mind that sometimes delays might occur due to weather, traffic, or road conditions. If your vehicle has to be picked up from a more rural area, it might take 2 or more days to be picked up.
Sure, We offer open-trailer transport and enclosed transport services.
Door-to-door service means we would come and pick up your vehicle at any address and deliver it to any address as long as the drive-in is accessible for 18-wheelers (many of the trucks are over 75 ft). If not, you can make a deal with the driver to meet him someplace around the corner from the big parking lot.
Not. Ares Logistics Solutions makes sure that your vehicle is delivered on the same truck that it has been loaded on. The only time your vehicle might be delivered by another truck is if the truck that picked up your vehicle breaks down on a route and Ares Logistics Solutions finds a replacement to complete your job on time.
Most drivers will load your vehicle wherever they think it is safe. Truckers have to deal with multiple factors when it comes to loading their vehicles. They have to make sure that they fit all cars properly so that they don’t exceed the permitted length of the truck, and they also need to make sure that they follow all federal laws, and that there is no overweight on any of the axles.
Open auto transport is the most common method used to transport a vehicle. Nearly 90% of the vehicles are transported via open transport. As there is $250.000 insurance coverage on public transport, there is no need to worry that something might happen to your vehicle. Open transport usually costs about $300 or $400 less than enclosed transportation. Most clients that are using enclosed transport have exotic vehicles that need an extra level of protection. As the insurance coverage for enclosed transport is higher than for open transport, it is recommended for more expensive supercars.
You can have personal belongings up to 100 lbs. free of charge, and they have to be placed in the trunk or back compartment of your vehicle. If you want to place more than 100 lbs, it would be additional and it has to be in the front or back seat of the car below window level. It cannot be anything heavy, and the driver’s seat always has to be empty. Personal belongings inside your vehicle will not be insured.
The Department of Transportation prohibits the transport of household items by a vehicle while the vehicle is in transit. Personal belongings left in the vehicle are shipped strictly at the owner’s risk. If the driver arrives at the pick-up location and sees that your vehicle is slammed to the ground because of the extra weight, he might ask you to remove your belongings or charge you additional.
Truck drivers will take no responsibility for damages that arise from household items being kept inside your vehicle.
Yes, all carriers we work with are required to have a minimum of $750,000 in liability insurance and at least $250,000 in cargo insurance. That includes tiny little scratches, total damage, theft, and fire. Your vehicle is fully insured as long as it’s on the trailer, but your personal belongings inside your vehicle will not be insured. Truck drivers will take no responsibility for damages that arise from household items being kept inside your vehicle.
The main factor affecting pick-up time is location. If your vehicle has to be picked up from a big metropolitan area, it will usually be picked up on the exact date you need it to be picked up. Keep in mind that sometimes delays might occur due to weather, traffic, or road conditions. If your vehicle has to be picked up from a more rural area, it might take 2 or more days to be picked up.
If you receive your vehicle and notice that there is damage, you must immediately note it on the bill of lading. Next, call Ares Logistics Solutions to report the damage. It would be very helpful for us to be aware of this new damage right away so that we could resolve the issues as quickly as possible. Make sure that the driver does not leave without you reporting the damage on the bill of lading and that the driver signs it.
Door-to-door service means we would come and pick up your vehicle at any address and deliver it to any address as long as the drive-in is accessible for 18-wheelers (many of the trucks are over 75 ft). If not, you can make a deal with the driver to meet him someplace around the corner from the big parking lot.
Not. Ares Logistics Solutions makes sure that your vehicle is delivered on the same truck that it has been loaded on. The only time your vehicle might be delivered by another truck is if the truck that picked up your vehicle breaks down on a route and Ares Logistics Solutions finds a replacement to complete your job on time.
Most drivers will load your vehicle wherever they think it is safe. Truckers have to deal with multiple factors when it comes to loading their vehicles. They have to make sure that they fit all cars properly so that they don’t exceed the permitted length of the truck, and they also need to make sure that they follow all federal laws, and that there is no overweight on any of the axles.
Open auto transport is the most common method used to transport a vehicle. Nearly 90% of the vehicles are transported via open transport. As there is $250.000 insurance coverage on public transport, there is no need to worry that something might happen to your vehicle. Open transport usually costs about $300 or $400 less than enclosed transportation. Most clients that are using enclosed transport have exotic vehicles that need an extra level of protection. As the insurance coverage for enclosed transport is higher than for open transport, it is recommended for more expensive supercars.
You can have personal belongings up to 100 lbs. free of charge, and they have to be placed in the trunk or back compartment of your vehicle. If you want to place more than 100 lbs, it would be additional and it has to be in the front or back seat of the car below window level. It cannot be anything heavy, and the driver’s seat always has to be empty. Personal belongings inside your vehicle will not be insured.
The Department of Transportation prohibits the transport of household items by a vehicle while the vehicle is in transit. Personal belongings left in the vehicle are shipped strictly at the owner’s risk. If the driver arrives at the pick-up location and sees that your vehicle is slammed to the ground because of the extra weight, he might ask you to remove your belongings or charge you additional.
Truck drivers will take no responsibility for damages that arise from household items being kept inside your vehicle.
Yes, all carriers we work with are required to have a minimum of $750,000 in liability insurance and at least $250,000 in cargo insurance. That includes tiny little scratches, total damage, theft, and fire. Your vehicle is fully insured as long as it’s on the trailer, but your personal belongings inside your vehicle will not be insured.Truck drivers will take no responsibility for damages that arise from household items being kept inside your vehicle.
The main factor affecting pick-up time is location. If your vehicle has to be picked up from a big metropolitan area, it will usually be picked up on the exact date you need it to be picked up. Keep in mind that sometimes delays might occur due to weather, traffic, or road conditions. If your vehicle has to be picked up from a more rural area, it might take 2 or more days to be picked up.
If you receive your vehicle and notice that there is damage, you must immediately note it on the bill of lading. Next, call Ares Logistics Solutions to report the damage. It would be very helpful for us to be aware of this new damage right away so that we could resolve the issues as quickly as possible. Make sure that the driver does not leave without you reporting the damage on the bill of lading and that the driver signs it.
We do require someone to be present for the pickup and delivery process. Either you or anyone you authorize can be present to sign the bill of lading and observe our driver’s vehicle inspection. Once the inspection is complete and the Bill of Laden is signed, you may leave.
You can arrange for a family member, a friend, or a co-worker to be present on the pick-up or delivery date. However, they must be well informed about the inspection that is performed upon loading and unloading. The person who is shipping the vehicle must sign the bill of lading where the condition of the vehicle is noted.
If another person is receiving your vehicle, then they must be informed that they need to do a thorough inspection on delivery and confirm that the vehicle has been delivered in the same condition as it was loaded. If there are any damages, the person receiving the car must note them on the same bill of lading.
You only need to provide the keys to the driver. Your title and insurance are not needed. You only need to sign off on your vehicle that it has been picked up on the bill of lading, and then your vehicle will be on the way to its drop-off destination. If another person is receiving your vehicle, then they must be informed that they need to do a thorough inspection on delivery and confirm that the vehicle has been delivered in the same condition as it was loaded. If there are any damages, the person receiving the car must note them on the same bill of lading.
If your car should be picked up from the auction, we will require the info about the company name and address, VIN, lot, and buyer’s number before the pick-up date.
Ares Logistics Solutions will provide you with the name and phone number of the driver as soon as one has been assigned. The driver will contact you 24 hours before the pickup, and again one hour before the pick-up on the move day. Once the driver arrives at your location, he will inspect your vehicle, and you will need to sign the bill of lading. Finally, the driver loads your vehicle and then leaves your place.
Yes, but the exact condition must be noted at the time you place your order. If your vehicle is not operable, an inoperable fee of approximately $200 will be added to the transport cost. Please make sure that you inform us ahead of time if your vehicle is inoperable so that we can assign the right driver to ship it.
We will provide you with information, including estimated pickup and delivery times. Also, we will provide you with the driver’s name and phone number so you can give him a call directly. If he is busy and he is not able to answer, please give Ares Logistics Solutions a call at (888) 652-8010 and we will be able to assist you as well.
Ares Logistics Solutions is licensed by the U.S. Department of Transportation and the Federal Motor Carrier Safety Administration. Our MC# is 1596757 and our DOT# is 4156775.
Our carriers provide a window of time during which your car will be picked up or delivered. This can range from 2–4 hours. They will be in touch approximately one week before pickup or delivery to confirm the time and place.
Please remove your E-ZPass or any other electronic toll collection mechanism from your vehicle entirely and mail it to your destination or bring it with you. Due to the nature of the automated toll road systems, if your device is left in your car as it is transported, you will incur toll fees as if you were driving the vehicle. Ares Logistics Solutions will not take responsibility for this avoidable expense.
Get a personalized quote!
Need to transport your car safely and efficiently? Get a personalized quote for our reliable car transportation services today!
*By providing your phone number, you agree to receive SMS updates and promotional messages from Ares Logistics Solutions.
For more information please visit our Privacy Policy page.
Get a personalized quote!
Need to transport your car safely and efficiently? Get a personalized quote for our reliable car transportation services today!
*By providing your phone number, you agree to receive SMS updates and promotional messages from Ares Logistics Solutions.
For more information please visit our Privacy Policy page.